The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network. We will help you navigate the system and tell you what to say.
No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received.
Yes, your membership can be used at any participating provider in the United States.
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
If you need additional cards for your household, or have lost your card, please call Member Services at (855) 255-6363 and press option 1, then press option 1 again. We will be happy to send additional cards to you.
You will only receive a discount by going to a participating provider. Call us once you know you need to see a specialist and we will make an appointment with a preferred provider in your area….we will even tell you what you will pay!
You can send a copy of your bill and a written letter to the administrator of the plan, SweetMD Corporation, Attn: Provider Relations, P.O. Box 4-331 Las Vegas, NV 89147. We will investigate your inquiry, and you will be contacted regarding the findings.
Another great feature of the discount plans is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (855) 255-6363 for help finding participating providers or conduct a provider search at www.sweetmd.com.